Refund Policy

We want Mountain Quest Trail to be useful for your family. If it isn't a fit, we'll make it right.

30-day money-back guarantee

New subscribers can request a full refund within 30 days of their first paid charge — no questions asked. Email hello@mountainquestacton.com from the address on your account and we'll process the refund within 5 business days.

Annual plans

If you cancel an annual plan after the 30-day window, you'll keep access through the end of your paid year. We don't pro-rate refunds for unused months on annual plans, but you can email us — we'll consider exceptional circumstances (a major life event, a serious bug we couldn't fix) on a case-by-case basis.

Monthly plans

Monthly subscriptions can be cancelled any time from My Account. You'll keep access through the end of the current billing period. We do not refund partial months.

Duplicate or accidental charges

If you were charged twice, charged after cancelling, or charged on an account you don't recognize, contact us and we'll refund the duplicate immediately.

How to request a refund

Email hello@mountainquestacton.com from the email address on your account. Include "Refund" in the subject line. Refunds are issued to the original payment method through Stripe and typically post within 5–10 business days, depending on your bank.